Refund policy

Returns and Refunds Policy

Return Conditions

All returns must be postmarked within 28 days of the purchase date. Returned items must be in new, unused condition, with all original tags and labels attached.

How to Return an Item

To initiate a return, please email our customer service team at info@playwivme.com to obtain a Return Merchandise Authorisation (RMA) number.

Once you have received your RMA number, please securely package the item in its original packaging, include your proof of purchase, and send the return to the following address:

Play Wiv Me
214–218 Alcester Road
Birmingham
B13 8EY
United Kingdom

Customers are responsible for all return shipping costs. We strongly recommend using a tracked delivery service to ensure your return can be monitored.

Return and Cancellation Fees

A £2.50 administration fee will apply to returns and cancelled orders to cover the transaction fees charged to us by our payment provider. This fee will not apply where an item is faulty, subject to applicable consumer rights.

Faulty or Damaged Items

If you receive a faulty or damaged item, please get in touch with us at: info@playwivme.com and provide photographic or video evidence of the issue, within seven (7) days of receiving.

Once we have reviewed the evidence, we will offer an appropriate resolution, which may include a replacement or refund. We may request that the faulty item be returned at our expense.

Nothing in this policy affects your statutory rights as a consumer.